Entered Wrong Email or Phone Number

Attending Events

Wrong Contact Info?

Good news: your tickets are attached to your Rally account, not to the email or phone typed at checkout. If you can log in, your tickets are safe in My Tickets.

Fix Your Phone Number

  1. 1.Go to Settings
  2. 2.Update your phone number
  3. 3.Save — done

About Your Email

Your account email can't be changed from Settings directly, but you can add and verify a second contact method (email or phone):

  1. 1.Go to Settings
  2. 2.Add the new email or phone
  3. 3.Enter the 6-digit verification code we send you
  4. 4.Once verified, you can log in with either one — both point to the same account

If you need your primary email corrected, email support@discoverrally.com from the new address with your @username and the old email.

At the Event

If something's still off on event day:

  1. 1.Arrive a little early
  2. 2.Show the host your ticket in My Tickets, or proof of purchase (bank charge, confirmation email)
  3. 3.Hosts can look up your order and check you in manually

Prevention

Log in before you buy. Checkout under your account means your contact details are already right.

emailphonecontactupdate

Still need help?

Our support team is here for you