Attending Events
Contacting an Event Host
Hosts answer questions about their own events — set times, door policy, table service, accessibility, refunds. Here's the channel that actually reaches them.
Open a Support Ticket
- 1.Go to the event page (or your ticket)
- 2.Choose Get help / Contact host
- 3.Pick a topic — refund, transfer, lost ticket, event info, accessibility, or general
- 4.Write your message and send
Your message goes straight to the host's support inbox for that event.
Tracking the Conversation
- •Every ticket has its own thread page — you'll get a link, and you can find all your tickets under your support history
- •The host replies in the same thread; you can reply back and forth
- •Tickets have a status: open → in progress → resolved. Replying to a resolved thread reopens it
What About DMs?
Direct messages on Rally are friends-only — you can't DM a host you're not friends with. For event business, the support ticket is the right channel anyway: it's tied to your order and event, so the host has context.
Host Not Responding?
Give them a reasonable window — hosts are often busiest right before their event. If it's urgent or you're getting silence, email support@discoverrally.com with the event name and we'll step in.
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