Refunds on Rally

Each event sets its own refund policy — Rally doesn't impose one. You'll see the event's policy on its page before you buy.

The Three Policies

• •Standard — the host considers refund requests
• •No refunds — all sales final for this event
• •Custom — the host wrote their own terms; read them on the event page

How to Request a Refund

Refunds are reviewed and issued by the event host:

1. 1.Open the event (or your ticket) and start a support ticket to the host — choose the "Refund" topic
2. 2.Include your order details and why you're asking
3. 3.The host reviews it and can refund your full order or individual tickets

You can track the conversation any time from your support ticket thread.

What Gets Refunded

• •Refunds return the ticket price to your original payment method
• •Service fees are non-refundable on all refund types
• •Partial refunds (a single ticket out of a group order) are possible

Automatic Refunds

Two cases don't need a request:

• •Event cancelled by the host — every order is refunded automatically (ticket price; fees are non-refundable)
• •Event rescheduled — if the new date doesn't work, you can self-refund your ticket from My Tickets

Timing

Once a refund is issued, it goes back to your original payment method. How fast it appears depends on your bank or card issuer.