Payouts & Getting Paid

How money actually moves on Rally.

The Fee Model (Simple Version)

• •You set a ticket price. You keep 100% of it
• •The buyer pays your price plus Rally's service fee (10% + $0.99/ticket) on top
• •Card processing costs are absorbed by Rally — nothing is deducted from your side

$500 in ticket sales = $500 owed to you.

How Funds Flow

1. 1.Rally collects payments at checkout and holds your balance securely
2. 2.Your balance from an event clears 2 business days after the event ends (weekends don't count, so it can be up to 4 calendar days — this window protects everyone against last-minute disputes)
3. 3.Once cleared, you cash out from your Wallet — payouts are initiated by you, not automatic

Cashing Out

From your Wallet:

• •Standard payout — your cleared balance, sent to your connected Stripe account. Free, arrives on Stripe's normal schedule
• •Instant payout — need funds before the 2-business-day clear? Submit an Instant Cash-Out request; once approved and completed, the entire amount transfers to your bank right away for a 5% fee on the whole transfer. Rally Verified hosts also have a fee-free way to skip the wait — request an Early Payout, which unlocks pending funds for a normal free standard payout instead of an immediate transfer

Minimum payout is $1.

Payout Setup

Payouts go through Stripe Connect — you onboard once (identity + bank details, handled entirely by Stripe). Only the organization owner can connect the payout account.

Refunds & Your Balance

• •When you refund an order, the ticket price comes out of your owed balance
• •If a refund lands after you've already cashed out, your balance can go negative and future sales settle it
• •Refunds only ever return the ticket price — Rally's service fee was paid by the buyer and isn't part of your balance either way

Splits That Come Out of Your Side

If you use flat-pay staff or promoter commissions, those are settled from your event proceeds — you control the rates and the roster.

Troubleshooting

• •Can't publish a paid event? Finish Stripe onboarding first
• •Balance looks short? Check refunds issued and pending clearing (less than 2 business days since event end)
• •Anything else: support@discoverrally.com