Payouts & Getting Paid

How money actually moves on Rally.

The Fee Model (Simple Version)

• •You set a ticket price. You keep 100% of it
• •The buyer pays your price plus Rally's service fee (10% + $0.99/ticket) on top
• •Card processing costs are absorbed by Rally — nothing is deducted from your side

$500 in ticket sales = $500 owed to you.

How Funds Flow

1. 1.Rally collects payments at checkout and holds your balance securely
2. 2.Your balance from an event clears 72 hours (3 days) after the event ends (this window protects everyone against last-minute disputes)
3. 3.Once cleared, you cash out from your Wallet — payouts are initiated by you, not automatic

Cashing Out

From your Wallet:

• •Standard payout — your cleared balance, sent to your connected Stripe account. Free, arrives on Stripe's normal schedule
• •Instant payout — need funds before the 72h clear? Submit an Instant Cash-Out request; once approved, your uncleared balance advances for a 5% fee on the advanced portion

Minimum payout is $1.

Payout Setup

Payouts go through Stripe Connect — you onboard once (identity + bank details, handled entirely by Stripe). Only the organization owner can connect the payout account.

Refunds & Your Balance

• •When you refund an order, the ticket price comes out of your owed balance
• •If a refund lands after you've already cashed out, your balance can go negative and future sales settle it
• •Refunds only ever return the ticket price — Rally's service fee was paid by the buyer and isn't part of your balance either way

Splits That Come Out of Your Side

If you use flat-pay staff or promoter commissions, those are settled from your event proceeds — you control the rates and the roster.

Troubleshooting

• •Can't publish a paid event? Finish Stripe onboarding first
• •Balance looks short? Check refunds issued and pending clearing (less than 72h since event end)
• •Anything else: support@discoverrally.com