QR Code Won't Scan?

Ninety seconds of fixes, in order of likelihood.

For Attendees

Screen Fixes (solves most scans)

1. 1.Brightness to maximum — dim screens are the #1 cause
2. 2.Clean your screen — smudges scatter the scanner's view
3. 3.Turn off dark-mode screen filters / night shift temporarily
4. 4.Zoom the QR slightly larger if it's rendering small

Refresh the Ticket

1. 1.Close and reopen My Tickets
2. 2.Weak signal? Load your ticket before you reach the door — or use your Apple/Google Wallet pass, which doesn't need the network at that moment

"Already Scanned" Error

• •Each code scans exactly once. If yours says used and you didn't enter: did you transfer this ticket? (Transfers deactivate your code.) Did a friend screenshot it?
• •Talk to door staff — they can verify you on the attendee list and check you in manually with ID

For Door Staff

1. 1.Make sure your account has door access for this event (door staff / security / event manager role)
2. 2.Camera struggling? More light on the attendee's screen, steady hands, ~15–30cm distance
3. 3.Scanner totally down? Fall back to manual check-in from the attendee list — search by name, verify ID, check in

Still Stuck at the Door?

The attendee list is the source of truth. Manual check-in exists precisely for this — nobody with a valid ticket should be turned away over a rendering glitch.

Persistent tech problems? support@discoverrally.com